Privacy Policy
Effective from September 2026
This privacy policy sets out how we use any information that you give Turners Oak when you use this website. Turners Oak is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
Contact information including email address, and statistical data from the website which could include information on the use of our website by customers. The statistical data will not be used to identify customers and will not be linked to a customer's information that has already been disclosed to us.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting
- We may also use your information to contact you for market research purposes
- We may contact you by email, phone or post
- We may use the information to customise the website according to your interests
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will not sell or distribute your details to any third parties.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Your rights
We will comply with any customer's request to discard their telephone number, email address and postal address. To request this please email us at susan@turnersoak.co.uk.
Cookie statement
This website uses cookies to enhance the user experience. Cookies are small text files that are automatically placed on your computer when you visit websites. The purpose of our cookies is to make the website function correctly, to personalise the website to your preferences, and to collect information about your visit which will help us improve the website in the future.
We never collect information that could identify you, or pass information to any third parties. By using and browsing this website, you consent to cookies being used. If you do not consent, you must disable cookies in your browser or refrain from using the site.
Turners Oak may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.