About Turners Oak
Meet Susan, founder of Turners Oak
I've been an estate agent for over 17 years and have overseen thousands of home moves. I've also worked in two Surrey law firms, studied law and supported my mum and other family friends with their own moves in later life.
I founded Turners Oak after repeatedly seeing how the traditional estate agency model fails older homeowners at one of the most significant moments of their lives.
These homes aren't 'listings to be won' and 'deals to be done'; and later-life moves aren't transactions, they are life transitions. Sometimes happening at difficult times.
Whether you're thinking about a move and want some information and advice, are needing or choosing to move now, or are supporting a loved one through the process from a distance, we are here to help - every step of the way.
Susan's mum and her dog Toby in their new home
A personal catalyst
I founded Turners Oak on a simple belief: that older homeowners and their families deserve specialist support that puts their needs - not a transaction - at the centre of everything.
The catalyst was personal. When my mother moved home in later life, I witnessed first-hand just how unwelcoming the system can be for older homeowners - an industry built around transactions, not people, and ill-equipped to meet the very particular needs of those navigating one of life's biggest transitions.
I combine the practical expertise of estate agency and moving management with a deep understanding of the emotional, logistical and family dynamics that make later-life moves so uniquely complex.
I've personally seen many instances where clients have left it too late to make a positive move because they didn't know where to start or they felt overwhelmed by the idea of moving. My mum almost did the same. She did move in time (just!) and now has so much more freedom and independence in her bungalow than she would have had if she remained in the family home.
Building something different
We are building Turners Oak around the reality of later-life moves and re-designing estate agency to meet that reality.
We appreciate that even considering a move can feel overwhelming. We are committed to providing information and advice without pressure or sales tactics - whether that's via the information on our website, our advice line, or our Future Planning Service.
From proactive moves, to crisis moves, to moves into care, we build our estate agency service around our clients and those supporting them. No sales-pitch, no complicated contracts, no jargon (we hope!).
I am proud to be the only Estate Agency affiliated with the Society of Later Life Advisers (SOLLA), who provide the gold-standard of financial advice to those in later life. Estate agency is an unregulated industry but that doesn't mean we can't self-regulate. We have built our Codes of Conduct and Vulnerability Policy based on FCA guidelines.
Find out more about us
What's behind the name?
The story of how Turners Oak came to be, and what the name means to us.
Purpose, values & mission
What drives us, what we stand for, and the principles that guide everything we do.
Our policies
Our code of conduct, vulnerability policy, complaints procedure, and privacy policy.
Trusted and accredited
Turners Oak is affiliated with SOLLA (the Society of Later Life Advisers) and registered with The Property Ombudsman. These accreditations reflect our commitment to the highest standards of practice when working with older homeowners and their families.
Start with a conversation
We are always keen to hear what people think about Turners Oak. If you have any feedback, suggestions or want to know more, please get in touch.