WHO WE ARE
Not a typical estate agency.
Turners Oak is a specialist advisory and estate agency service built entirely around older homeowners and their families. We are not volume-driven. We don't cold-call. We don't incentivise our people to push for a quick listing. We provide expertise, empathy and pragmatism - and hopefully some smiles.
For those thinking about a move we enter the process early - often long before a client is ready to move - to provide information, advice and support so they can make informed decisions that are right for them and without pressure.
For those clients choosing or needing to sell now - perhaps making a proactive move, or perhaps a move at crisis - we take the time to understand their situation and build our estate agency services around their needs. Everything from how we communicate and who we communicate with, to how we present their home is tailored.
Our founder Susan Gregory has 17 years of estate agency experience, a background in private client law, an MSc in People and Organisational Development, and is a regular guest on podcasts and webinars discussing the uniqueness of moving in later life.
She founded Turners Oak after seeing repeatedly how the traditional estate agency model fails older homeowners at one of the most significant moments of their lives.
OUR CREDENTIALS
SOLLA Affiliate & FCA-based Vulnerability Policy
Affiliated with the Society of Later Life Advisers - the professional body for those working in later life financial and property advice. Our approach to client vulnerability is modelled on FCA guidelines and published at turnersoak.co.uk/our-policies.
Dementia Friends
Trained Dementia Friends through the Alzheimer's Society, with awareness embedded in how we work with all clients.
Private Client Law Background
Susan's CILEX studies and experience in two Surrey law firms ensures an understanding of legal considerations related to later life moves - including LPAs, deputyship orders and probate.
Care home moves
Experienced in Deferred Payment Agreements, 12-week property disregards, and the wider considerations that arise when selling a home to fund a move into care.
WHAT PROFESSIONALS SAY
“I am generally worried about estate agents and vulnerable clients, which is why I'm very keen to see SOLLA affiliate business Turners Oak thrive. They offer a service that more people should know about!
“It’s great being able to recommend Turners Oak to clients and their families as we know they are going to be in safe hands at what is often a challenging and emotional time.
Who we work with
Private client solicitors
We work alongside solicitors including professional attorneys, deputies and executors who may be seeking independent advice on behalf of a client, supporting a move into care or selling a home once a client has passed. We are experienced in LPAs, deputyship orders and other legal considerations.
Financial advisers
We are SOLLA affiliates and work alongside financial advisers to support their clients with information and advice as well as our full estate agency service. Many financial advisers introduce our Future Planning Service to clients as part of their financial planning. We support clients moving into care and are well versed in care plan annuities.
Care providers
We work with care homes to support their residents and/or their families if a property needs to be sold when they move into care. We can also provide property valuations and information as part of your financial assessment. We are well versed in 12-week property disregards and deferred payment arrangements.
Later living providers
We work with later living home providers to offer end-to-end moving support that is more likely to result in a successful move in. Our services are built around the person not just the property to ensure that clients are seen, heard and understood throughout. We bring years of expertise to the marketing and sale of their home and front-load our processes to reduce fall-throughs.
Other professionals
Many other professionals find themselves working alongside people navigating a move in later life - GPs, occupational therapists, social workers, community support workers and more. If you work with older people and want to understand how Turners Oak might help your clients, we'd love to hear from you.
Our services
From our Advice Line - where clients can call for a no-obligation conversation - to our Future Planning Service and specialist Estate Agency, our services are designed to meet clients wherever they are in their journey. If you think any of our services could be of value to your clients, we'd be happy to talk through how we might work together.
FREE GUIDE
Selling a home when a loved one moves into care
A practical guide for families, attorneys, deputies and the professionals who support them.
Covering what to expect, what to watch out for, and how to make the process as smooth as possible.
You can download the guide below, or if your organisation would like some hard copies do just get in touch.
Download the guideWORK WITH US
Refer a client, or get in touch directly.
If you have a client who might benefit from speaking to us, you can submit their details below - with their permission - and we'll make contact sensitively and without pressure. Or simply call or email us to discuss their situation first.
Submit a client referral
Please only submit details with your client's explicit permission
Want to share our details with a client directly?
You're welcome to share this page, or our contact details: hello@turnersoak.co.uk / 0203 916 6045 / turnersoak.co.uk